Privacy statement

This means that:

• Our purposes are clearly defined before we process your personal data. 
• As little personal information as possible is stored, no more than is necessary for the purposes for which it is collected. We do not keep your personal information longer than is necessary for the performance of our services and no longer than the retention period required by law. 
• Explicit consent is sought for processing your personal information, should such consent be required. 
• Appropriate security measures are taken to protect your personal information. We also impose these obligations on parties that process personal data on our behalf. 
• We respect your rights, such as the right to access, rectify or erase the personal information we hold about you and process. 

Website 

ARQ only uses functional cookies for this website to store statistics in order to improve our website.  

Purposes of data processing 

In this privacy and cookie statement, we explain what ARQ does with your personal information. By using our services or our website www.arq.org, ARQ collects various types of personal information from you. The personal information we collect about you and the purpose for which it is processed is set out below for each purpose, together with other relevant principles. If you have any questions in this regard, please contact privacy@arq.org. 

The provision of our services 

Treatment 

This concerns the provision of support in the form of psychotrauma therapy and related treatments by ARQ Centrum'45 or ARQ IVP. For this purpose, we process the following personal data: 

• Name and address  
• (Business) telephone number 

• (Business) e-mail address 
• Organisation name (optional) 
• Payment details (business customers) 
• Invoice details (business customers) 
• Any content of correspondence 

• Medical data in our electronic patient record 
• Citizen Service Number (BSN)  
• Nationality 

We use this personal information to execute the agreement we enter into with you and to fulfil the obligations arising from it. 

Mental Check Up interviews (MCU) and (acute) reception interviews (by ARQ IVP) 

MCU interviews and reception interviews are conducted by ARQ IVP on behalf of an employer. More or less personal information about the clients concerned may be requested, stored and processed depending on the reporting requirements of the commissioning party. Personal information is always anonymised (not traceable to any specific person) and aggregated in reports presented to the commissioning party. Examples of personal information processed for this purpose include:  

Name, contact and availability details (e-mail and/or phone number), position/occupation/profession, and number of years in service. If, as a client, you would like to know what personal information about you is stored, retained and processed, please contact hulpverlening@ivp.nl.  

Training and education (by ARQ Academy or ARQ IVP) 

Parts of ARQ provide training, education, e-learning, webinars and suchlike.  

For this purpose, we process the following personal data: 

• First and last name 

• Organisation name (optional) 
• (Business) telephone number 
• (Business) e-mail address 
• Business address 
• (Business) invoice data 

• (Business) payment details 
• Job title and background of participant 
• Purchase number/client reference 
• Training progress 
• Any content of correspondence 

• Any dietary requirements 

We need this information to be able to send you the course material and practical information, issue a certificate of participation, for invoicing purposes, and to provide lunch on location. We keep this information until you have completed the course, training or webinar, the evaluation has been completed, and payment has been made. We keep some data longer if we are required to do so by law (for the tax retention period of seven years, for example). 

Newsletter 

Via our website, you can subscribe to our newsletters.   

For this purpose, we process the following personal data: 

• First and last name 
• Email address 
• Any correspondence 

We use this information on the basis of your consent. You can unsubscribe from a newsletter at any time: every newsletter contains an unsubscribe link. From the moment you unsubscribe, we will keep necessary data on our blocking list to ensure that you will not receive the relevant newsletter from then on. Furthermore, with regard to newsletters, statistics (opened, pages viewed) are kept anonymously and used to make improvements.  

Use of patient data for research purposes 

We can anonymize the personal information that we receive from you with regard to your treatment. This means that the personal data we receive is anonymised in such a way that you can no longer be recognised as an individual and that data cannot be traced back to you. This ensures your privacy. Your data may be anonymised for the following purposes:   

Conducting scientific research, for example, into a new treatment method. Before we use your data for such a purpose, we always request your consent. If you do not give your consent (by means of a consent form), your data will not be used for research. Refusing this consent will not adversely affect your treatment. 

Consent is not separately requested for the use of your data to measure the effectiveness of our treatment; this is related to entering into the treatment agreement.  

Contact form 

On our website, you can enter your personal details in a contact form so we can contact you. For this purpose, we process the following personal data: 

• First and last name 
• (Business) e-mail address 
• (Business) telephone number 
• Organisation name (optional) 
• Any information you enter yourself as message content 

We use this information to properly handle your request to contact you and to execute the agreement with you. We keep this information until we think you are satisfied with our response. 

Recruitment and Selection 

The recruitment and selection of candidates requires us to process personal information. For this purpose, we process the following personal data: 

• Name 
• Email address 
• Telephone number 
• Home address 
• Curriculum Vitae and application letter 
• Any other information you provide to us 

We process this personal information to assess potential candidates. We process your personal information based on our own legitimate interest, which is to fill our vacancies. This always includes information you disclose or provide to us yourself. Should you not be employed at the end of the application procedure, we will retain the data for no longer than four weeks after completion of the procedure. This will allow us to contact you if, on further consideration, the selected candidate turns out to be unsuitable or is no longer available. We sometimes retain your information in our portfolio for a possible future vacancy. In which case, we will always request your prior consent. You can withdraw your consent to keep your personal information by sending an e-mail to your contact person at HR. If you do join us, we will keep your application data in the personnel file. 

When may we share your personal data with third parties? 

ARQ only shares your data with third parties where this is allowed under current legislation. We may provide your personal data to third parties because: 

• we have engaged them to process certain data 
• this is necessary to execute the agreement with you 
• you have requested such and it is permitted by law
• we have a legitimate interest in doing so
• we are required to do so by law (e.g. if the police require such in the event of a suspected crime). 

External parties 

The parties that process your personal data on our or your behalf are: 

• Other care providers in the care supply chain 
• IT suppliers and service providers 
• Online tools for examination and evaluation (as part of training and education etc.) 
• Delivery service providers (if something is sent physically, e.g. by post) 
• Payment service providers (possibly including a collection agency) 
• Government in the case of a legal obligation 

Data protection 

ARQ takes appropriate security measures to prevent misuse of, and unauthorised access to, your personal data. For example, we ensure that only the necessary persons have access to your information, that access to your personal data is protected, and that our security measures are checked regularly. The security measures we take include the following: 

• logical access control on our laptops and systems, using passwords; 
• physical access security measures, including employee access passes; 

• encryption (encoding) of digital files; 
• organisational access security measures; 
• security of network connections; 
• data storage within the EU 
• working digitally as much as possible, with as little as possible on paper. 

Rights under the AVG 

You have the following rights: 

• Right to information: you have the right to know what happens to your data and how you can exercise your rights. 
• Right of access: you have the right to inspect the personal data we process about you.
• Right to rectification: you have the right to rectify the personal data about you that we hold and process if it is incorrect or incomplete. 
• Right to withdraw your consent: you can easily withdraw your consent at any time.  
• Right to object: you can object to the processing of your personal data.
• Right to erasure: you can ask us to delete your personal data.  
• Right to data portability: you have the right to obtain a copy of the personal data we process about you. 
• Right to restrict processing: under certain circumstances, you can ask us to temporarily stop processing your data. For example, for the period when your data needs to be checked and corrected if it has been found to be incorrect. 
• Right to lodge a complaint: you have the right to lodge a complaint with us or with the Dutch Data Protection Authority. 

Website and cookies

This website uses Google Analytics cookies. These are small files that are stored on your computer when you visit our website.

This enables us to analyse visits to our website to find out:

• how many and which unique users visit our website
• where (most) visitors to our website are from
• how often and when visitors visit or have visited our website
• which pages are important or less important to visitors
• which search terms visitors use to find information on our website
• how long visitors stay on certain pages
• which browsers and which settings are used
• which settings users use on their computers during their visit

This data allows us to fine-tune our website to the visitors we make it for.

To ensure your privacy, Google Analytics (hereinafter GA4) has been set up to be privacy-friendly.

We have a processing agreement with Google

The data are encrypted and processed anonymously (IP address is not stored in GA4) and are therefore not traceable to your person. The 'share data' option is disabled. UserIDs are recorded on the website, these are uniquely numerically generated and not traceable to your person. No other Google services are used in combination with the Google Analytics cookies. Data retention for users and events is set to 14 months. After that period, Google Analytics automatically deletes the data collected.

Is the information collected stored anywhere?

The information collected by Google is transferred to Google and stored by Google on servers in the EU and the United States. We analyse the information online using Google Analytics and/or Google Data studio. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. ARQ National Psychotrauma Centre has no influence on this. More information: Google's privacy policy

Do you not want cookies?

If despite all measures taken, you still do not want us to track your anonymised behaviour, there is an opt-out option. Google has developed a special Add-On for Chrome that you can install in your browser. This Add-On prevents Google Analytics' tracking code from forwarding information to Google.

Lodging a complaint 

If you have any questions or wish to make a complaint about the use of your personal data, please contact ARQ at privacy@arq.org. If you feel we are not helping you appropriately, you can contact the Dutch Data Protection Authority to lodge a complaint. 

Changes to this privacy and cookie statement 

ARQ has the right to make changes to this privacy and cookie statement (last change 1 September 2022). Changes will be published on this website, and in other information sources if and insofar as the change affects the information therein. Therefore, please check this privacy and cookie statement regularly to ensure that you are aware of any changes.